Privacy Policy

Last Updated: September 19, 2026

This Privacy Policy describes how Tenora ("we", "us", or "our") collects, uses, maintains, and discloses personal information when you visit, browse, or make a purchase from Tenora.us (the "Site").

1. Information We Collect

When you visit our store or purchase furniture from our sofa and bedroom collections, we collect certain information to provide and improve our services:

Device and Browsing Information: IP address, browser type and version, operating system, time zone, referring URLs, pages viewed, search terms entered on the Site, and interactions with website elements.
Order and Transaction Information: Full name, billing address, shipping address, payment details (processed securely through third-party gateways), email address, and contact phone number.
Customer Support Records: Communication history, support tickets, delivery notes, and photographs submitted for damaged item or freight claims.

2. How We Collect Your Information

We gather personal data through:

Direct Interactions: When you create an account, place an order, sign up for store updates, or contact our customer support team via email or phone.
Automated Technologies and Cookies: Small data files, including cookies, web beacons, and log files, collect technical data automatically as you navigate through the Site.

3. How We Use Your Information

We use the information collected for specific business and operational purposes:

Order Processing and Fulfillment: To verify orders, process payments, coordinate freight pickup and curbside delivery, provide invoices, and send shipping confirmation notifications and tracking links.
Customer Support and Claims: To answer inquiries, provide product dimension assistance, and process replacement parts, exchanges, or returns.
Fraud Detection and Risk Mitigation: To screen transactions for potential fraud, unauthorized activity, or payment risks.
Store Improvement and Analytics: To analyze browsing trends, optimize site navigation, and refine our furniture catalog.
Marketing Communications: With your consent, to provide newsletters, product releases, or seasonal promotions. You can opt out at any time via the unsubscribe link in our emails.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We share data only with third-party service providers essential to our business operations:

Platform Provider (Shopify): Our online store is powered by Shopify, which hosts our infrastructure and securely processes order transactions.
Freight and Delivery Partners: We provide recipient names, shipping addresses, and phone numbers to our freight carriers to coordinate delivery appointments and residential drop-offs.
Payment Processors: Transactions are transmitted directly to certified third-party payment gateways compliant with PCI-DSS security standards. We do not store complete payment card credentials on our servers.
Analytics Services: We use tools such as Google Analytics to understand how visitors engage with our Site and evaluate marketing performance.
Legal and Regulatory Authorities: We may disclose personal data to comply with applicable laws, respond to lawful court orders or subpoenas, or protect our legal rights, property, and user safety.

5. Cookies and Tracking Technologies

Cookies help our Site recognize your browser, maintain your shopping cart items, and evaluate site traffic patterns. You can adjust your browser settings to refuse or delete cookies; however, disabling certain functional cookies may affect essential shopping features, such as checkout completion.

6. Data Retention

When you place an order on Tenora.us, we maintain your order records for our business, accounting, tax, and legal requirements unless and until you request the removal of this information, subject to applicable record retention laws.

7. Children's Privacy

Our website and furniture products are intended solely for adult consumers. We do not knowingly collect personal data from individuals under 18 years of age. If we discover that a minor has provided personal information, we will delete that data promptly.

8. Your Data Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

The right to access the personal data we hold about you.
The right to request correction of inaccurate or incomplete information.
The right to request deletion of your personal data, subject to legal compliance exceptions.
The right to opt out of marketing communications at any time.

To submit a request regarding your data rights, please contact our support team using the information below.

9. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy periodically to reflect updates in our operational, legal, or regulatory practices. Any changes will be posted directly to this page with an updated "Last Updated" date.