Shipping policy

Shipping Policy

Last Updated: September 19, 2026

Thank you for visiting Tenora. We specialize in quality sofas, seating collections, and premium bedroom furniture. We are dedicated to ensuring your furniture arrives safely, securely, and in a timely manner. This Shipping Policy explains the timelines, costs, procedures, and delivery guidelines applicable to all purchases made on Tenora.us.

Order Processing Time

All orders are processed and prepared for dispatch within 1 to 3 business days, Monday through Friday, excluding federal holidays and weekends.

The daily order cut-off time is 5:00 PM Pacific Time (PT). Orders placed after 5:00 PM PT or over the weekend will begin processing on the following business day.

Because large items such as multi-piece sofas, sectionals, and bed frames require freight preparation and pallet staging, an additional verification step may be conducted by our warehouse team prior to shipment dispatch.

Shipping Rates and Delivery Estimates

We offer free standard ground and freight shipping on all orders delivered within the contiguous United States. There is no minimum purchase requirement.

Order Processing Time: 1 to 3 business days
Transit Time: 5 to 8 business days
Total Estimated Delivery Window: 6 to 11 business days

Delivery timeframes are realistic estimates and are not strictly guaranteed. Unforeseen delays may occasionally occur due to severe weather events, national holidays, high freight traffic volume, or carrier transit disruptions.

Shipping Coverage and Excluded Locations

We currently provide shipping services only to valid street addresses within the contiguous United States (the lower 48 states).

Due to the size, weight, and freight requirements of sofas and bedroom furniture, we cannot deliver to:

P.O. Boxes
APO, FPO, or DPO military addresses
Alaska, Hawaii, Puerto Rico, or other U.S. territories
International destinations

Freight Delivery and Large Item Guidelines

Large furniture items, including sofas, loveseats, sectionals, and bed frames, are transported via specialized freight carriers.

Curbside / Threshold Delivery: Standard free delivery is performed as curbside or doorstep drop-off. Freight drivers will unload cartons at the exterior entrance, driveway, or garage access point of your delivery address. Drivers do not unbox, carry furniture upstairs, or assemble items inside the residence.
Delivery Appointments: For oversized freight shipments, the carrier will contact you by telephone or email to arrange a designated delivery window. Please confirm that your phone number and contact details are accurate during checkout to prevent delivery delays or carrier holding fees.

Order Tracking

Once your order leaves our fulfillment facility, an automated shipping confirmation email containing your direct tracking number and carrier tracking link will be sent to your email address.

Please allow 24 to 48 hours for the freight or ground carrier's tracking portal to register the initial scan information.

Address Updates and Cancellations

If you need to modify your shipping address or cancel an order, please contact our support team within 12 hours of placing the order.

Once an order has been prepared, palletized, or handed over to the carrier, it cannot be canceled or rerouted. Any reconsignment, rerouting, or redelivery fees assessed by the carrier due to changes requested after dispatch are the responsibility of the customer.

Damaged, Defective, or Incomplete Shipments

Please inspect all shipping boxes upon delivery before signing any receipt from the carrier. If an outer carton shows visible signs of severe transit damage, crushing, or tearing, take clear photographs and record "Damaged Upon Delivery" on the driver's delivery receipt.

If your sofa or furniture arrives damaged or is missing components, notify our customer care team within 48 hours of delivery with the following information:

Your order number
A brief explanation of the damage or issue
Photographs displaying the damaged carton, the shipping label, and the affected product parts

Our team will review your report within 1 to 2 business days and arrange replacement components or a full replacement unit at no extra charge.